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[SOLVED] Sound and MIc issues with Zoom. - Dell Hardware.XPS low volume in zoom meeting - Dell Community
All of the common steps have been taken from rolling back, ripping out to test WHQL, etc. A quick flip of the driver or device seems to bring it back again. It's not clear yet whether they're on a Skype call then transition to Zoom. Or, on a Zoom call, then possibly join one from a web-based plug-in while the Zoom Desktop is installed.
All I know is that Zoom is taking a long time to respond to tickets. We'll update as the issue is investigated further. Please post any information you have about this problem here for others to correlate with. Go to Solution. Find your Service Tag If still under warranty, click the " Get help now " icon on the right to start a live chat session. Currently only available in the USA. View solution in original post. The 'Zoom.
Once you select to Join with computer audio, zoom crashes along with the windows audio service stops. The issue seems to have started with the Realtek Audio driver 6.
I was able to confirm it continued to happen on these versions. Users are on the latest Zoom using auto-update. The trouble seems to be it's hard to reproduce so we never know if it's fixed. You'll think that a new driver does the trick until it triggers again. Keep an eye out for users reporting the issue on that downgraded driver. I recommend opening a case with Dell so they can escalate to the Advanced Resolution team.
My next thought is that rolling back Zoom from 5. We're going to swap out some of these new laptops with competitors' devices as we can see this is going to be a long crawl through support territory with Dell.
We've had inexplicable issues with our Dell Latitude laptops and the folks who heavily use Zoom execs. This exact same thing is happening and we've been at our wits end. We've tried literally everything. I was able to fix it by simply disabling and enabling the realtek microphone array for one person, and the other person's mic actually worked when the mic was DISABLED! No idea why. These are probably very unstable, nonpermanent fixes, so also ordered external mics for those users.
The other person's doesn't work no matter what I do! I have a ticket in with Zoom that just got escalated to their engineering team so will report back there. The problem is that once the issue occurs, the mic won't work for other programs either. How frustrating! I've got users who have the onboard Realtek array go completely dead. Nothing comes through the microphone in the 'Sound Settings' until I reinstall the driver, or delete the audio device from compmgmt.
The folks with headsets seem to have the microphone go dead at the same as the onboard. I've got a machine right now E on 6. This is the version that support. At this point, I'm convinced it's intermittent across many versions. The hard part is that all of the testing is happening with real people who need to get work done on these calls. The next best thing might be trying to capture the event with Procmon in an effort to further help the vendors isolate where this interaction is happening.
Guess what? After tickets open with everyone, Zoom engineering team provided this response - Microsoft is releasing a hotfix for this problem at the end of Sept! Big relief! Unfortunately the suggestion of rolling back drivers did not help all the users, but we have alternatives until this hotfix is released. Wanted to let everyone know. Thanks, fixfinder for helping us all work together! Hi Katie, Apologies for the inconvenience. We do have existing tickets having the same issue with Dell machines, the engineering team confirmed that it is an audio driver issue with Realtek.
Our engineering team already notified Dell about this issue and in addition, Dell also reached out to Microsoft informing the said fault. Microsoft advised that they will release a hotfix for this issue around end of September. While waiting for the hotfix, you may try to roll-back to the old driver or uninstall a Windows driver update dated June 11th, Thursday.
This information came from a similar post from this link. Let us know if you need further assistance. Best, Ren. I have the same issue on the OptiPlex Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Start a Discussion. Event Log: We'll update as the issue is investigated further. All forum topics Previous Topic Next Topic.
Solution 1. Accepted Solutions. In response to cre8tor Dell Accepted Solution. Replies Rjartech 2 Bronze. We are experiencing the same issue with Dell aio Optiplex s.
Have you had any joy with this issue? In response to Rjartech. In response to fixfinder. In response to kniemann. Hi kniemann , sorry to hear that! It's a tough one for us as well. The only thing I have not tested is going back to Zoom 5. I feel it's something introduced in Zoom's software vs.
Realtek since it impacts us on various drivers going back ways. I've also ruled out the update as I have devices on the May build If you ping me, I can provide you a case for correlation if they're not able to find it.
The 1st few times I called, I got zero help on this from support. They didn't know of anything that could cause it. I then discovered the event logs realizing that Zoom was the aggressor.
As for how to reproduce it, I still can't do that, which makes it hard to nail down when it's truly fixed! I've joined a ton of Zoom meetings in an effort to test with no solid results. Let me know if you get that part of it sorted. I'd love to experiment more without using the employee as a canary.
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Solved: Zoom may be crashing RealTek Audio Process - Dell Community
I bought this Dell Inspiron late August it's late Jan now and my mic constantly cuts out during meetings with my dissertation advisors I have the same problem with my brand new inspiron , and my colleague as well with her inspiron, she uses her own personal MAC for zoom meeting, what is the problem with the Dell Laptop microphone?
I have spent a chunk of money on my new laptop, and not impressed so far. MiaVision I'm also curious if this was resolved as I'm having the same problem as NeilM-F4L and am pulling my hair out trying to fix it. It doesn't seem to matter whether I use the laptop's internal microphone, or what type of port or headset I've used - I've been told my audio is cutting in and out. This doesn't seem to happen in MS Teams for me, only in Zoom.
Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Start a Discussion. MiaVision 2 Bronze. It's kind of frustrating since lots of meetings and classes will be held through Zoom in the foreseeable future.
I ran into the same problem on my XPS laptop. Here's a solution that seems to have worked for me--although I've done limited testing of it.
I went to the Windows Control Panel and then to the Sound settings. There I found a "Communications" tab with the description, "Windows can automatically adjust the volume of different sounds when you are using your PC to place or receive telephone calls.
I surmise that Windows was interpreting the Zoom meeting as a telephone call and automatically lowering the volume level. Sorry, it was just a temporary solution. Every time I restart the laptop, the problem comes again. Hi FANS, I posted this more detailed solution last month, but it's in a different thread, not the one you've used.
I've copied it here. Step 1. Step 2. Others in the Community have noted that step 2 above means the laptop won't recognize headphones. In my case, as a teacher, correcting the sound level on Zoom is far more essential, since I need it for my online classes, so I'll grudgingly put up with the headphone inconvenience for now. Please note, when I first encountered this low-volume-in-Zoom issue a few months ago, I applied only Step 1 above - and all was well.
To my horror, just in the last week, that suddenly no longer worked - I don't know why - but by adding Step 2 the problem is solved. I do notice that several auto-updates have come in, which may have upended everything, thus necessitating Step 2. To even get to Step 1 above, I was on the phone with Support for hours, and frankly it was only in this thread that I ultimately found helpful advice.
If you right click on the desktop at the bottom on menu bar and go to audio mixer or sound mixer, there is zoom meeting speaker given that you are in meeting it was on mute. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.
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Register Now. The folks with headsets seem to have the microphone go dead at the same as the onboard. I've got a machine right now E on 6.
This is the version that support. At this point, I'm convinced it's intermittent across many versions. The hard part is that all of the testing is happening with real people who need to get work done on these calls. The next best thing might be trying to capture the event with Procmon in an effort to further help the vendors isolate where this interaction is happening.
Guess what? After tickets open with everyone, Zoom engineering team provided this response - Microsoft is releasing a hotfix for this problem at the end of Sept!
Big relief! Unfortunately the suggestion of rolling back drivers did not help all the users, but we have alternatives until this hotfix is released. Wanted to let everyone know. Thanks, fixfinder for helping us all work together!
Hi Katie, Apologies for the inconvenience. We do have existing tickets having the same issue with Dell machines, the engineering team confirmed that it is an audio driver issue with Realtek. Our engineering team already notified Dell about this issue and in addition, Dell also reached out to Microsoft informing the said fault. Microsoft advised that they will release a hotfix for this issue around end of September.
While waiting for the hotfix, you may try to roll-back to the old driver or uninstall a Windows driver update dated June 11th, Thursday.
This information came from a similar post from this link. Let us know if you need further assistance. Best, Ren. I have the same issue on the OptiPlex Browse Community. Turn on suggestions.
Zoom audio issues on dell laptop. Sound and MIc issues with Zoom.
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Is anyone else having a problem with Zoom audio speaker sound akdio mic being muffled? It was auduo working great until I undated to Windows 11 yesterday. Audio mic and speakers are working fine on every other app. Any ideas on how to fix it? Feels like a driver problem.
Go to Solution. I had the same zoom audio issues on dell laptop. Initially, it came with W10 preinstalled. After the upgrade to W11 problems with audio started.
If you will try to upgrade drivers via device manager, you will get a message, that you already have the latest drivers installed. Finally, I went to the zoom audio issues on dell laptop Asus support dell and installed the latest drivers from there. This fixed problem for me. View solution in original post. In audio uncheck something similar to "Noice reducing AI-speaker". I have swedish language. It fixed my problems.
My audio worked perfect with any other app, but not in zoom. Couldnt hear music in zoom del, someone shared their screen, only voice.
I have the same issue. Sound and microphone giving lapptop. Works in Google Meet, Slack, Skype etc. Also started after upgrading to Windows Same problem on ZenBook in W The microphone dll the speakers do not work ozom If the microphone works, then the sound does not work and vice versa. Sometimes everything works and 5 minutes later the problem reappears! Same problem as Issies. Do test all works again, but a few minutes later the same problem. I reverted back to Win 10 and no problems with Zoom.
So clearly an issue with compatibility. I've just stopped using the Zoom Windows app and use Zoom in my browser instead, no issues when used via the browser, Just have to ignore the popup saying you need an app to join the zoom call and zoom audio issues on dell laptop click on. So this is clearly an issue with Zoom rather than Windows 11, seeing as no other apps seem to have this issue. I fixed this by installing the x64 version of Zoom. I also did that, but for me it didn't seem to help, but I will issyes it another go.
Glad it's working for you. Have you also updated your window to windows 11? Zoom update did not work for me. The only way around the issue that Alptop have found is lxptop connect the audio output to a Bluetooth speaker and then use the laptop microphone.
If I try to use the laptop speakers and microphone, it works for a second then the "unrecognised" issue pops back up. I have recorded a video on the laptop using the inbuilt speakers and microphone and all audio is fine playing movies, YouTube etc. Dekl that it is across those four platforms, surly it must be a Windows 11 issue? Check my in below in this thread. In short - install the latest drivers from the Asus support page.
Changing between external microphone, laptop's built-in, /1877.txt DAC headphones, and external webcam mic, works randomly, then fails after a few minutes. Sometimes works for a full hour.
To restore audio, I need to change the speaker to bluetooth, or audio jack then disconnect and reconnect audio on Zoom. AAB6U1 laptop. Very frustrating.
It doesn't seem like updated drivers from LG are available at this time Thank you!!! No idea how I would have fixed this without your post. I found in the Realtek Audio Console under Speakers "Speakers Noise Cancellation voice call " turning it off fixed sharing zoom as host and as participant see attachment. I'm guessing Zoom is considered a voice call and it messes with the video audio. I'm having the same issue and it's now a recurring one.
The solution to reinstalling the audio driver is something that's not sustainable, especially if this issue keeps reoccurring. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date issued access the latest features. Download Center. Zoom Virtual Backgrounds Download hi-res zoom audio issues on dell laptop and animations isssues elevate your next Zoom meeting.
Browse Backgrounds. Register Now. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Windows 11 Audio Now Muffled.
Lssues to solution. Maverik Observer. KS7 Observer. Jay11 Observer. All forum topics Previous Topic Next Topic. DavidTee Listener. I have the same problem. Updated to W11 and now продолжить sound doesn't work. FifoTheHein Listener. In response to FifoTheHein. Exactly the issue I am having. Obviously an incompatibility with W Camilled Observer. AdeBerlin Listener. What's the solution, other than reverting back to 10?
In uadio to pslevine. I've just stopped using the Zoom Windows app and use Zoom in my browser instead, no issues when used via the browser, Just have to ignore the popup saying you need an app to join the zoom call and then click on om issues with Zoom Client?
Join from Your Browser" So this is clearly an issue with Zoom rather than Windows 11, seeing as no other apps seem to have this issue. Teresa Observer. Mine does not work in the app or the browser. In response to Teresa In response to rocas. Dyne28 Observer. Lapfop Observer.
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